What constitutes a complaint? What to expect from the foundation?

Vrienden op de Fiets is a non-profit organisation that wants to bring together sporty Friends and guest addresses. Friends and guest addresses are themselves responsible for making their stay a pleasant one. As long as everybody follows the agreed rules, little should go wrong.

Very occasionally, an overnight stay can fall short of the expected standards. Friends should always remember that a guest address is not a hotel. You are staying in a private home and things are perhaps not what you are used to. Guest addresses are private hosts and they are doing you a good turn.

Likewise, some Friends may not always behave as true friends. Guest addresses should try to realise that most Friends mean well, but sometimes fail to understand all the rules properly.

In all cases, we advise you to discuss the problem openly and on the spot, and try to solve it together. Just as you would among friends. Hopefully, the problem can be resolved easily and the stay will be a pleasant one after all. You can always refer to the foundation’s rules during such a discussion.

If you feel that the problem should be reported or that our rules have been flouted, then please contact the help desk. Your report will be registered and, depending on the gravity of the case, we will follow it up, often by giving both parties the right to be heard and possibly by issuing a warning. You should remember, however, that the foundation is not an arbitrator. It is often difficult for use to decide who is right or wrong. We were not present and sometimes get to hear conflicting stories. In case of a very serious and/or repeating problem, the foundation will decide to say goodbye to the guest address or Friend concerned.


Lees in het Nederlands


Dear Friends and guest addresses,

Behind the scenes we are working on a new IT system. It will go live at the end of this month. Therefore, the website will be closed from Wednesday March 24 to Tuesday March 31. From April 1st you are more than welcome and almost all services will be available again. In the meantime, we would like to refer you to the booklet and of course the helpdesk is available for questions.

After April 1, there are a few perks that you will probably have to wait for. For example, the notice board (‘Prikbord’) for finding a cycling or walking buddy is not immediately back. The gift membership that you may want to give to a good friend is also temporarily unavailable. We try to fix this as soon as possible.

Warning: please save your favorite guest addresses and the information and contacts of the Prikbord’. We are doing our best, but we may not be able to put this information back on the site. If all goes well, you will not notice the new system and you will soon be able to use the service you are used to again.

Thanks for your patience and a warm greeting,

Team Vrienden op de Fiets