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Contact

Updates & questions

You can find the answer to almost any question via our FAQ page. Answer not found? Please contact our help desk.

Would you like to update your data or cancel your membership? Please log in .

Practical information

Postal address

PO Box 1024
2340 BA Oestgeest

Bank: NL91 TRIO 0197 98 97 56

BIC: TRIONL2U

KvK: 41052534

For questions and comments

You can contact us by telephone via ++31(0)88 123 89 99. Always keep your Friend or registration number at hand.

Opening hours help desk telephone service

MON 10:00 AM to 1:00 PM
TUE 10:00 AM to 1:00 PM
WED 01:00 PM to 04:00 PM
FRI 10:00 AM to 2:00 PM
THU, SAT, SUN Closed

You can email via administratie@vriendenopdefiets.nl.

FAQ

  • I moved house, my email address changed etc.

    It is easy to adjust your personal data yourself. Just log in and update your data.

  • How do I cancel my membership?

    Most foreign Friends have a membership that is valid for one year and that is not automatically renewed. This is contrary to the membership of Friends from the Netherlands, Belgium and Germany, who become Friend until they cancel their membership. Their membership is automatically renewed each calendar year, unless it is cancelled before the first of December of the current year. You can unsubscribe by logging in and opting for 'cancel membership' on your profile page. You wille receive a confirmation by email.

  • Log-in problem?

    Only Friends with a valid membership have access to their personal page and our guest address details. Please check whether you are in possession of this year's card. Friends receive a Friend number. Guest addresses receive a registration number.

    Forgot your password?
    Please follow the link forgot your credentials and fill in your Friend or registration number. We we will send an email message (to the email address that's registered in our administration). This message contains a reset link. 

    No mail?

    1. Please check your spambox first.
    2. Try again after half an hour: check your personal number and hit the button 'send' on the page forgot your credentials again.
    3. Nothing yet? Your registration probably contains an other, wrong or outdated email adress. Send us an email with your new email adress. We will send you a confirmation of the new entry. You then can renew your passwordword via forgot your credentials. 

    Please contact our help desk if the login problem persists. 

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Frequently asked questions

  • Do I need to make reservations in advance?

    We advise you to contact a guest address well in advance to make sure that there is a place to stay for you. In addition, it is also nice to get to know each other a bit over the phone and discuss mutual expectations. You are of course free to arrive at an address without making prior arrangements. 

  • Can I take a look, even though I'm not a member?

    We can give you just a global overview of addresses for Friends. If you are not registered as Friend, you do not have access to specific information or locations of guest addresses. The specific address details can only be viewed by Friends with a valid membership. In the Netherland more than 5500 listed guest adresses can be found, often near famous hiking and biking trails. Register as Friend. 

  • How do I find a guest address along my route?

    You can choose a destination or route via the tool 'find guest address' in the menu. The site shows all address results on an overview map. You can zoom in and find guest address details after logging in to our website. Please adjust your search for specific requirements like, for example, guest addresses that welcome dogs.

Lees in het Nederlands

Welkom op de nieuwe site van Vrienden op de Fiets.

Are you a Friend already? When logging in onto the new website for the first time, you are asked to change your password.

This it how it works:

Log in with your old credentials : Friends number and postal code. In the next screen you first type your old password, your postal code.

Type your new password (min. of 8 characters) two times.. You are automatically logged in now and you will receive a confirmation by mail. Please contact our helpdesk if you need any assistance.