Contact

Updates & questions

You can find the answer to almost any question via our FAQ page. Answer not found? Please contact our help desk.

Would you like to update your data or cancel your membership? Please log in .

Practical information

Postal address

PO Box 1024
2340 BA Oestgeest

Bank: NL91 TRIO 0197 98 97 56

BIC: TRIONL2U

KvK: 41052534

For questions and comments

You can contact us by telephone via ++31(0)88 123 89 99. Always keep your Friend or registration number at hand.

Opening hours help desk telephone service

MON 10:00 AM to 1:00 PM
TUE 10:00 AM to 1:00 PM
WED 01:00 PM to 04:00 PM
FRI 10:00 AM to 2:00 PM
THU, SAT, SUN Closed

You can email via administratie@vriendenopdefiets.nl.

FAQ

  • How do I cancel my membership?

    Most foreign Friends have a membership that is valid for one year and that is not automatically renewed. This is contrary to the membership of Friends from the Netherlands, Belgium and Germany, who become Friend until they cancel their membership. Their membership is automatically renewed each calendar year, unless it is cancelled before the first of December of the current year. You can unsubscribe by logging in and opting for 'cancel membership' on your profile page. 

  • I moved house, my email address changed etc.

    It is easy to adjust your personal data yourself. Just log in and update your data.

  • Log-in problem?

    Only Friends with a valid membership have access to their personal page and our guest address details. Please check whether you are in possession of this year's card. Friends receive a Friend number. Guest addresses receive a registration number.

    Forgot your password? Apply for new login data via the login screen. You will receive a temporary password.

    Do you want to change this password? Please log in and choose 'change password' in your profile, copy the temporary password in the field 'old' and follow the procedure as described above.

    Please contact our help desk if the login problem persists. 

    NB: Are you registered as Friend before the 1st of May 2017? And are you trying to log in for the first time into this new website? 

    Then you are asked to change your password. This is how it works:

    1. Log in with your old credentials : Friends number and postal code.
    2. In the next screen you first type your old password, your postal code.
    3. Type your new password (min. of 8 characters) two times.
    4. You are automatically logged in now and you will receive a confirmation by mail.

    Please contact our help desk if the login problem persists. 

Search

Destination Along a route
Show all addresses in my immediate vicinity

Frequently asked questions

  • Can I take a look, even though I'm not a member?

    If you are not registered as Friend, you can only access a global overview of the places where guest addresses are located. The specific address details can only be viewed by Friends with a valid membership

  • How do I find a guest address along my route?

    You can choose a destination or route via the tool 'find guest address' in the menu. The app shows all address results on an overview map. You can zoom in and find guest address details after logging in to our website. Please adjust your search for specific requirements like, for example, guest addresses that welcome dogs.

  • Do I need to make reservations in advance?

    We advise you to contact a guest address well in advance to make sure that there is a place to stay for you. In addition, it is also nice to get to know each other a bit over the phone and discuss mutual expectations. You are of course free to arrive at an address without making prior arrangements. 

Lees in het Nederlands

Welkom op de nieuwe site van Vrienden op de Fiets.

Are you a Friend already? When logging in onto the new website for the first time, you are asked to change your password.

This it how it works:

Log in with your old credentials : Friends number and postal code. In the next screen you first type your old password, your postal code.

Type your new password (min. of 8 characters) two times.. You are automatically logged in now and you will receive a confirmation by mail. Please contact our helpdesk if you need any assistance.